Terms & Conditions
Last Updated: August 6, 2026
Welcome to HKR Novalix (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services, including our OEM, ODM, Private Label, Custom Formulation, Packaging Design, and related manufacturing services.
By accessing our website, requesting a quotation, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.
1. Company Information
Company Name: [Wuhan Jinsai Biotech Co., Ltd.]
Website: https://www.hkrnovalix.com
Email: info@hkrnovalix.com
2. Eligibility
You represent and warrant that you have the legal authority to enter into binding agreements and that all information you provide to us is accurate, complete, and current.
If you place an order on behalf of a business or organization, you confirm that you are authorized to act on its behalf.
3. Website Use
You may use this website solely for lawful business purposes.
You agree not to:
- Violate any applicable law or regulation.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with the operation or security of the website.
- Copy, reproduce, or distribute website content without permission.
- Use our website for fraudulent or misleading purposes.
We reserve the right to suspend or terminate access for users who violate these Terms.
4. Product Information
We strive to ensure that all product descriptions, specifications, ingredient information, images, and technical details are accurate.
However:
- Product images are for illustration purposes only.
- Packaging and labeling may vary.
- Colors may differ due to screen settings.
- Specifications may change as part of product improvements.
- Certain ingredients or packaging materials may be substituted with equivalent alternatives when necessary, subject to customer approval where applicable.
Nothing on this website constitutes a guarantee that a product is suitable for a particular commercial purpose or market unless expressly agreed in writing.
5. Quotations
All quotations are provided for informational purposes only and do not constitute a binding agreement unless accepted by both parties.
Unless otherwise stated:
- Quotations are valid for 30 days from the issue date.
- Prices may change due to fluctuations in raw material costs, exchange rates, freight charges, or regulatory requirements.
- Freight, customs duties, taxes, insurance, and local import fees are not included unless expressly stated.
6. Orders
An order is considered accepted only after we issue written confirmation.
We reserve the right to decline or cancel any order, including but not limited to situations involving:
- Pricing errors
- Product availability
- Regulatory restrictions
- Compliance concerns
- Suspected fraud
- Force majeure events
7. OEM, ODM & Private Label Services
Our manufacturing services may include:
- Private Label Manufacturing
- OEM Manufacturing
- ODM Product Development
- Custom Formula Development
- Packaging Design
- Label Printing
- Product Filling
- Bulk Manufacturing
Customers are responsible for reviewing and approving:
- Product formulations
- Packaging specifications
- Artwork
- Labels
- Regulatory claims
- Product names
- Printing proofs
Production will begin only after all required approvals have been received.
8. Minimum Order Quantity (MOQ)
Minimum order quantities vary depending on the product category, packaging type, formulation, and customization requirements.
Specific MOQs will be confirmed in the quotation or sales agreement.
9. Samples
Samples are provided for evaluation purposes only.
Minor variations between samples and mass-produced products may occur due to manufacturing tolerances, raw material batches, or packaging updates.
Customers should complete all necessary testing and market evaluations before approving mass production.
10. Pricing and Payment
Unless otherwise agreed in writing:
- Prices are quoted in the agreed currency.
- A deposit may be required before production begins.
- The remaining balance must be paid before shipment unless alternative payment terms have been agreed.
Late payments may result in:
- Production delays
- Shipment delays
- Order suspension
- Additional administrative or financing charges where permitted by applicable law
11. Production Lead Time
Estimated production timelines are provided in good faith.
Actual lead times may vary due to:
- Raw material availability
- Packaging supply
- Equipment maintenance
- Quality inspections
- Public holidays
- Logistics disruptions
- Government regulations
- Force majeure
Production schedules are estimates and are not guaranteed unless expressly agreed in writing.
12. Shipping and Delivery
Delivery dates are estimates only.
Risk of loss and title to the products transfer according to the agreed Incoterms or other written shipping terms.
Customers are responsible for:
- Import licenses
- Customs clearance
- Duties and taxes
- Compliance with local regulations
Any delays caused by customs authorities or third-party carriers are outside our reasonable control.
13. Inspection and Acceptance
Customers should inspect products promptly upon delivery.
Any claim regarding:
- Quantity shortages
- Shipping damage
- Manufacturing defects
- Incorrect products
must be submitted in writing within the period specified in our Refund & Returns Policy.
Failure to notify us within the applicable period may constitute acceptance of the products.
14. Regulatory Compliance
Customers are responsible for ensuring that products comply with the laws and regulations of the countries in which they are marketed or sold.
Unless expressly agreed, we do not guarantee that a product, label, claim, or ingredient is approved for every jurisdiction.
Customers are responsible for obtaining any required registrations, certifications, or regulatory approvals in their target markets.
15. Intellectual Property
All trademarks, logos, product designs, packaging artwork, technical documents, and other intellectual property remain the property of their respective owners.
Customer-provided materials remain the customer’s property.
Our manufacturing methods, standard formulations, production processes, and proprietary know-how remain our intellectual property unless otherwise agreed in writing.
Please refer to our Intellectual Property Policy for additional information.
16. Confidentiality
Both parties agree to keep confidential any non-public business, technical, commercial, or manufacturing information disclosed during the course of cooperation.
Where required, we are willing to execute a separate Non-Disclosure Agreement (NDA).
17. Quality Assurance
Products are manufactured in accordance with our internal quality management procedures and applicable manufacturing standards.
Customers are responsible for conducting their own stability testing, compatibility testing, transportation testing, and market validation where appropriate for their intended use and target markets.
18. Limitation of Liability
To the maximum extent permitted by applicable law, our total liability arising out of or relating to any order, product, or service shall not exceed the amount paid by the customer for the affected products.
We shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, business interruption, loss of goodwill, or loss of business opportunities.
19. Force Majeure
We shall not be liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- Epidemics or pandemics
- War
- Civil unrest
- Government actions
- Labor disputes
- Transportation disruptions
- Shortages of raw materials or utilities
Performance will resume as soon as reasonably practicable after the force majeure event ends.
20. Indemnification
You agree to indemnify, defend, and hold harmless [Your Company Name], its directors, employees, affiliates, and agents from and against any claims, damages, liabilities, losses, costs, or expenses arising out of:
- Your breach of these Terms.
- Your misuse of our products or services.
- Your infringement of any third-party intellectual property rights.
- Any false, misleading, or unlawful information provided by you.
21. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which [Your Company Name] is established, without regard to its conflict of law principles.
Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation. If no resolution can be reached, the dispute shall be submitted to the competent courts of the applicable jurisdiction unless otherwise agreed by the parties.
22. Changes to These Terms
We reserve the right to amend or update these Terms at any time.
The revised version will be published on this page with an updated “Last Updated” date. Continued use of our website or services after such changes constitutes acceptance of the revised Terms.
23. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: info@hkrnovalix.com
Website: https://www.hkrnovalix.com
We are committed to providing professional manufacturing services and building long-term partnerships based on transparency, quality, and mutual trust.